November 20, 2008

Excellent Staff Service

I am writing to inform you of the excellent assistance that Jeremy, IT/Computers, provided me while I was in the Mt. Lebanon Library this past Thursday evening. I was having trouble accessing the online courses required for my new job and Jeremy adjusted various settings on my computer, enabling me to access these important classes.

I am grateful for his time and assistance. Jeremy obviously stopped what he was doing to help me and I was not even a customer making a purchase, as in a store. I have been a store manager for three years and I believe that outstanding customer service such as Jeremy's should be commended. Thank you.

Cherize
Mt. Lebanon Resident

Voting Space at Library

I do wish the library had continued to let its space to the voting board. The library is a much better place to vote than the school, which is rather difficult for the elderly and/or people who don't walk well.

F. Klass

Audio Book Search Challenge

It is more challenging to find a CD or Cassette Book when they are shelved together - much better when they were in separate sections. The quality of the books on CD is pretty low level.

Laurie

Floor Directory

Having a printed floor directory would be helpful for visitors.

Larry